Vatra Quarantine Series

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Customer Service Representatives standing by who are happy to help you find the perfect smoking accessory .

If you receive damaged goods (or a non-working unit) in your order, or were shorted anything please contact us within 48 hours, so we can arrange a return and claim. Because of the personal nature of many of our products, we do not accept returns on items unless they are damaged in shipping. However, if you are unsatisfied with any product purchased from us, we encourage you to contact our customer service representatives

Shipping times are an estimate and we will try to get your package to you on time or even earlier.  However due to unforseen circumstances we cannot guarantee that all packages will arrive in the time frame indicated.

All orders made on the website will be sent out on either Tuesday or Friday, depending on time of order.  If you need your order to go out sooner please let us know.  Also we do try to get detox orders out as fast as possible.

All orders are set up to ship with Canada post, however we do not always use them.  If you specifically need to be sent by Canada Post please let us know.

American and international orders might have extra shipping and duties that are not applied at time of order, we will contact the buyer before finishing the order to discuss additional fees before we ship the order, however all duties and extra government charges are the responsibility of the orderer.